Outreach Visit

Cancellation Policy

Your appointments are especially important to the Footworks company. They are reserved just for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 notice for cancellations or re- scheduling of appointments. Please understand that when you forget, cancel, or change your appointment time without giving us enough notice, we miss the opportunity to fill that appointment and clients on my waiting list miss the opportunity to receive services. Therefore, we have strictly enforced 24 hours cancellation and rescheduling services. Please note, as of 19/06/2021 the following cancellation appointment / missed appointment policy is in effect. We know how easy it is to forget an appointment booked several weeks or even months ago. Clients will therefore receive an email or text message reminder 2 days before their appointment. You will at this stage have the option to: Confirmation of appointment: Reschedule / change/ modify your appointment. Or cancel your appointment. Please do this by calling Footworks on 07870659955 or emailing us footworkswiltshire@gmail.com Illness or exceptional circumstances: If you or your child is sick, there is diverse weather condition or injury etcThere will not be a fee applied to a missed or cancelled appointment. Practitioner will not show up under these conditions and we would not expect you to. ​ There may be an exceptional circumstance where appointments need to be rescheduled due to the above reasons and although this will not occur a fee, we appreciate will is inconvenient and apologise in advance. There are fees associated with missed or cancelled appointments and these fees are listed below. Missed appointment fee: A fee totalling 100% of the cost of the service will be levied for missed appointments.

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